Resume

Hilary P. Coolidge Download Resume h ttp://www.linkedin.com/in/hilarycoolidge

WORK EXPERIENCE

DRG/Clarivate 2020-2021
Sr UX Researcher
Worked with Decision Resources Group as they merged their UX and UX Research programs with Clarivate's team.

Established a research repository, participant recruiting database and knowledge management research tool using Airtable
Led UX Research programs for product improvements and platform integration.

The Ventilator Project, May 2020 – Nov 2020 Volunteer: Lead User Researcher

Led primary and secondary research efforts on COVID related patient care and ventilator use with clinicians
Defined and reported on cognitive walkthroughs with pulmonologists, ICU nurses and Respiratory Therapists working in stressful environments with vulnerable patients
Advised PM & Engineering teams on ventilator tablet interface and ventilator functionality for FDA EUA submission requirements and go to market improvements
Worked and flexed in a fast paced, start-up environment where in an ambiguously defined product space

Pearson 2019 - 2020
Advocating for student needs in online learning platforms and applications. This includes doing foundational and evaluative research for online processes and and offline processes.

Designing, moderating and reporting on live, remote and in person online usability studies focusing on student learning
Developing and advocating for inclusive user research process to involve product managers, designers and developers
Conduct formative research on student note-taking behaviors to inform PM teams building online courseware

Foundation Medicine, Inc. 2017 - 2018
Worked in the Design Research team to ensure FMI's products & services understand, support and anticipate the needs of oncologists and their patients. This included doing formative and summative research for online processes and non-digital products and services.

Collaborated with Agile scrum teams to incorporate Design Research into the sprint model and engage developers in the research process
Built and implemented a participant research panel with key user groups using SaaS software Airtable
Created, conducted and reported on evaluative research sessions for molecular diagnostic digital and paper products and services for oncologists and their staff
Established a knowledge management process and wiki space for the design and research team to leverage, cross reference and re-use previous research to inform future research needs

Freelance 2016-2017
Lead User Researcher

Orvis.com: consulted with Customer Experience team on mobile site redesign program
EnergySage.com: conducted live remote online usability studies on two differing design prototypes
Museum of Fine Arts, Boston: advised design team on website redesign process & process for summative & comparative usability studies
ADK.org: advised Development team on design of campaign specific landing page

Decision Resources Group, Inc. 2015 - 2016

Led Design Thinking process for DRG Insight Platform integration project from kickoff through launch
Developed and implemented a participant research panel with key clients for pharmaceutical research needs
Created, conducted and reported on generative research sessions throughout Insight Platform development
Provided guidance to product teams on including user research into the product lifecycle, including Agile, SAAS methods

Imprivata, Inc.
Sr, User Researcher & Usability Lead, 2014 - 2015

Created the buy-in, groundwork and process for a User Research practice within the Design & Engineering departments
Designed, moderated and reported on usability studies: specializing in SSO software and HIPAA compliant Healthcare mobile applications
Communicated the value of User Research & Usability across functional groups, PM and product teams
Developed a research strategy to fit within an Agile development process
Conducted tone and language research for company brand team to improve targeted messaging to current clients
Designed a research methodology and cadence to work with a difficult to find and retain participant/user base

Verizon Wireless
Customer Research & Mobile Usability Strategist, 2012- 2014

Designed, moderated and reported on usability studies specializing in mobile devices: includes benchmark time to task studies, OS upgrades, consumer packaging, pre-release testing
Designed, moderated and reported on focus groups with customer base about software and products
Provided feedback and recommendations to Product Managers and OEMs on mobile phone interface designs
Led usability studies over time on packaging and phone activation process, resulting in over $1M annual savings

Palio Communications
Lead UX Strategist, Contract project 2011
Clients: Biogen Managed Markets, Creon/Abbot Labs, Gilead

Facilitated process development of Digital Incubator offerings for traditional agency targeting pharmaceutical companies
Provided guidance in User Experience methodologies, best practices and processes to account and agency teams
Participated in digital channel workshops to facilitate clients in creating strategic and tactical plans for digital offerings
Created documents – wireframes and prototypes for client offerings based on workshop results

Green Mountain Digital
Sr. Product Manager & Director of User Experience, 2010

Managed strategic and tactical release plans for over 30 mobile Audubon Guide applications for iPhone & Android platforms
Worked with overseas software development team using an Agile process in product development, testing and roll outs
Created processes and methodologies for replicable product development, upgrade, testing and rollout
Researched and advocated areas for new product/business development
Created personas for use in current and future product development
Advocated for and built user centric design practices into application development
Worked with stakeholders, management, customer service and developers, to inform and prioritize business requirements

MOLECULAR, Inc./ISOBAR, WATERTOWN, MA
Experience Design Architect, 2006 - 2009
Clients: MC Communications, Monster.com, BCG, Sprite, Sprint, adidas, Identity Guard, GSN, Nikon

Conducted 1+ month usability study, combining study of hardware product and related website micoach.com for adidas
Created site map, process flows, wireframes and business requirements for Boostmobile.com site upgrade
Brainstormed, mocked up and created wireframes for online job search company Monster.com looking to integrate new branding campaign into homepage features, functionality and look & feel
Created, moderated and reported on a usability study with teens for a consumer social networking mobile site, The Yard
Conducted wireframe workshop to gain stakeholder buy in, gleaned ideas about new company strategy and incorporated new direction into homepage design for MC Communications
Wrote articles for Molecular for web publication and presented findings from Usability studies to professional organizations
Worked with client teams and participate in collaborative development environment.

HOUGHTON MIFFLIN, Inc., BOSTON, MA
Information Architect, 2005 - 2006

Researched and designed feature and functionality sets to enterprise applications and websites
Created wireframes for internal software and external web based software products for educational market
Conducted primary and secondary user research
Moderated usability studies with paper prototypes, online beta sites and remote studies using WebEx
Managed and communicated UI goals to a wide variety of development and management teams

EDUCATION
SIMMONS GRADUATE SCHOOL OF MANAGEMENT, MBA, BOSTON, MA
CONNECTICUT COLLEGE, , B.A. Art History, NEW LONDON, CT

User Centered Design Techniques: Primary & Secondary Research, Stakeholder Interviews, Persona Creation, Design Thinking sessions, Contextual Inquiry, Usability & Validation Techniques including web and mobile platforms with live & remote participants, Desirability Testing, Software & SAAS: Camtasia/Morae, WebEx, Confluence, Usabilityhub, SurveyMonkey, MailChimp, Wufoo, UXPressia, Airtable, Wrike, Slack, Dropbox